Gymstick Shop – Frequently Asked Questions

Welcome to Gymstick Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium fitness equipment, delivery services, and customer support. Whether you’re a professional athlete or a fitness enthusiast, find all the information you need below.

About Our Products

What types of fitness equipment does Gymstick Shop specialise in?

We offer professional-grade fitness equipment across multiple categories including:

  • Strength training (dumbbells, bars & weights, blocks/rollers/platforms)
  • Combat sports (gloves, fight rings, protective gear)
  • Cardio equipment (ellipticals, exercise bikes)
  • Functional training (exercise bands, fitballs, bodybuilding equipment)
  • Accessories (belts, gym gloves, handgrips, bottles)
Our products are designed for both commercial gym setups and serious home training environments.
Are your products suitable for professional athletes?

Absolutely! Many of our warehouse staff are competitive athletes who personally inspect and pack every item. Our equipment meets the demands of professional training – in fact, several professional boxers and athletes trust our gear for their training needs.

Ordering & Payment

What payment methods do you accept?

We accept all major credit/debit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Is there a minimum order value?

For our free standard shipping option, there’s a minimum order of £50 (before tax). There’s no minimum for express shipping orders.

Delivery & Shipping

What are my delivery options?

We offer two shipping methods:

  • Express Shipping (£12.95) – via DHL/FedEx, 10-15 business days after dispatch with real-time tracking
  • Free Standard Shipping – via EMS, 15-25 business days after dispatch (min. £50 order)
Pro Tip: Order by 2pm GMT for same-day processing on in-stock items.
How long does order processing take?

We process orders within 1-2 business days (excluding weekends). You’ll receive dispatch notification with tracking details once your order is on its way.

Do you ship worldwide?

We ship globally except to certain Asian countries and remote regions due to logistics constraints. If you’re in one of these areas, contact our customer service at [email protected] for alternative solutions.

Returns & Exchanges

What’s your return policy?

We offer 15-day returns from the delivery date if you’re not 100% satisfied. Simply email [email protected] with your order number to initiate the process.

Can I exchange an item?

Yes, we handle exchanges on a case-by-case basis. Contact our customer service team with your request and we’ll guide you through the process.

Account & Customer Service

How can I contact customer service?

Our team is available via email at [email protected]. We typically respond within 24 hours on business days.

Where is Gymstick Shop located?

Our headquarters and warehouse are located at 23 Well St, Exeter EX3D 8DB, United Kingdom. This is also our return address for any shipments.

Technical Support

What should I do if my equipment arrives damaged?

While our athlete-staff take great care in packing, if damage occurs, email us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund.

Do you provide assembly instructions for equipment?

Yes, all equipment requiring assembly comes with detailed instructions. If you need additional assistance, our customer service team can provide guidance or direct you to instructional videos.

Still have questions? Our performance-driven customer service team is ready to assist. Email us at [email protected] and we’ll get back to you faster than our express shipping!